Tekkabuzz Privacy Policy — Your Data Is Safe With Us

1. Introduction & Scope

Welcome to Tekkabuzz. This Privacy Policy ("Policy") explains what information we collect about you when you use the Tekkabuzz platform, how that information is used, and the steps we take to protect your privacy.

This Privacy Policy applies to the Tekkabuzz website (tekkabuzz.click), mobile app, and all of our services. By accessing our site or creating an account, you agree to this Privacy Policy.

2. What Information We Collect

Tekkabuzz collects two types of information — what you provide directly and what is collected automatically while you use the site.

Information You Provide Directly:

• Name, email address, phone number
• Date of birth (for age verification)
• Address & location information
• National ID or passport information (as part of the KYC process)
• Payment method details (Mobile Pay/Nagad number, bank account)
• Messages and communications sent to support

Automatically Collected Information:

3. How We Use Your Information

Tekkabuzz uses your information only for the following legitimate purposes:

• Account Management: Registration, login, and profile management.
• Payment Processing: Verification for deposits, withdrawals, and transactions.
• Identity Verification (KYC): Verifying age and identity, and preventing money laundering.
• Customer Support: Troubleshooting and providing support.
• Security: Fraud detection and account protection.
• Service Improvement: Analyzing and improving user experience.
• Legal Obligations: Compliance with applicable laws and regulations.
• Marketing (with consent): Keeping you informed about relevant offers and promotions.

4. Data Sharing & Disclosure

Tekkabuzz may share your personal information in limited circumstances and only with the following parties:

• Payment Providers: Mobile Pay, Nagad, Rocket, or your bank for processing transactions. Only the information necessary to complete a transaction is shared.
• KYC Partner: Authorized third parties for identity verification. They are bound by the same privacy standards we uphold.
• Legal Authorities: Mandatory disclosure of information pursuant to a court order or government directive.
• Security Agencies: Relevant authorities for the prevention of fraud or financial crime.

Outside of the cases listed above, your information is never shared with any third party. We do not sell or transfer your data to third parties for commercial purposes.

5. Cookies & Tracking Technologies

The Tekkabuzz site uses cookies and similar technologies. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required for login sessions and site security. These are essential for the site to function properly and cannot be disabled.
• Performance Cookies: Used to analyze which parts of the site are most visited. Activated with your consent.
• Functional Cookies: Used to remember your preferences (language, theme). Activated with your consent.
• Marketing Cookies: Used to show relevant ads and offers. These are entirely optional.

6. Data Protection Measures

Tekkabuzz uses industry-standard security measures to protect your information:

• SSL/TLS Encryption: All communications on the site are encrypted.
• Data Encryption: Sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Preventing unauthorized access.
• Regular Security Audits: To identify and resolve vulnerabilities.
• Staff Training: Only authorized personnel have access to your data.

In the event of a data breach, we will make every effort to notify affected users within 72 hours and take immediate action.

7. Data Retention

Tekkabuzz retains your information only for as long as necessary:

• Account Information: For the duration your account is active and, after closure, for as long as legally required.
• Transaction Records: Generally 5–7 years in accordance with financial regulations.
• KYC Documents: As required by law.
• Support Messages: Up to 2 years after the issue is resolved.
• Cookie Data: Between 1 day and 2 years, depending on the type of cookie.

8. Your Privacy Rights

As a Tekkabuzz user, you have the following rights:

• Right to access: The right to know what information we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete information.
• Right to erasure: Request that your data be deleted under certain circumstances.
• Right to Restrict Processing: Request to restrict how your data is used for specific purposes.
• Marketing Opt-Out: Request to stop all marketing communications.
• Data Portability: Request a copy of your data in a standard, portable format.

To exercise any of these rights, email our support team: support@tekkabuzz.click. We will respond within 30 days.

9. Children's Privacy

Tekkabuzz strictly prohibits use by anyone under the age of 18. We do not knowingly collect any personal information from minors.

If a minor creates an account by mistake and we detect it, the account will be closed immediately and all associated data will be deleted.

10. Changes to the Privacy Policy

Tekkabuzz reserves the right to update this Privacy Policy as needed. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, a special notification will be displayed on the site.

Continuing to use the site after any changes means you accept the updated Privacy Policy. We recommend reviewing this page regularly.

11. Contact Us

For any privacy-related questions, concerns, or complaints, please get in touch with us:

• Email: support@tekkabuzz.click
• Live Chat: Active 24/7 at the bottom-right corner of the site
• Help Center: Help Center Page

We typically respond to privacy-related requests within 7 business days, and no later than 30 days.